Bianca & Mark gladly accepts change of mind returns within 120 days, provided the product is unopened, unused, and in its original packaging. For faster support with appliance items, it's recommended to contact the manufacturer directly as they are covered by the manufacturer's warranty. Before returning a hair appliance, please speak to our customer service team. To initiate a return, fill out the returns form and our Customer Service Team will get in touch with you. Return postage costs for change of mind returns must be covered by the customer, and once the parcel is received, you will be offered a full store credit or refund if the return meets the criteria.
